Beacon Incident Hub

Overview

Teams were facing a challenge: incident response relied on tribal knowledge instead of playbooks. We partnered with stakeholders to built templated workflows with guardrails and automation hooks so that we could building confidence for future roadmap bets. The engagement balanced quick wins with a roadmap that scales across the organisation.

Key deliverables

• Partner enablement pack
• Personalised notification system
• Experiment framework
• Data quality guards

Tech stack

Project gallery