Quantum Support Desk

Overview

Teams were facing a challenge: incident response relied on tribal knowledge instead of playbooks. We partnered with stakeholders to packaged a reporting toolkit that translates metrics into narratives so that we could shifting teams from reactive ops to proactive iteration. The engagement balanced quick wins with a roadmap that scales across the organisation.

Key deliverables

• Partner enablement pack
• Personalised notification system
• Experiment framework
• Data quality guards

Tech stack

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